Days Inn Gets The Bird

Having started our recovery in Phoenix, I have the time to relate what happened in Minneapolis - nothing desperate, so don't get your hopes up about an interesting read, but I need to record it for future reference.
We had a reasonably good flight from Teesside to Minneapolis, via Amsterdam. Everything went like clockwork, so we were in reasonable shape when we landed. There the trouble started!
Strike 1: We went to the shuttle bus service area, picked up the phone to call the hotel and were told by the receptionist "10 minutes for a bus". After 50 minutes I phoned them again - no explanation but the bus would "pick us up in 10". 20 minutes later  we were picked up. By the way, Minneapolis is still cold - we were surrounded by the remnants of a 9" fall of snow, with temperatures near freezing. Waiting for the shuttle bus was not pleasant. The shuttle bus driver said he had not been told about our first phone call and had been sitting in the hotel lobby. When we arrive and complained about the wait to the receptionist, no one would take responsibility or even apologize. It took us one and a half hours from our first phone call to actually reach the hotel.
Strike 2: The Days Inn looked very shabby and dirty, we were assigned a room on the ground floor, trundled our stuff along, opened the door to find that the room had not been cleaned or the bed changed after the previous occupants. Trundled our stuff back again. Were assigned another, smaller room, barely room to move and nowhere to place and open the cases.
Strike 3: We had been on our feet for 19 hours and were ready to sleep, however they did not adequately provide even the most basic materials, so I had to go to the front desk for a couple of extra pillows, then to the front desk for an extra blanket, then to the front desk for extra towels, as there was only one hand towel and a face cloth. The hand towel was what they deemed a bath towel and the "bath" towel would not even go round my waist. At one point, can't remember which, Sally got really angry and went to the Front Desk to complain, only to be met by an unresponsive gaze by the receptionist, who simply reached for a business card and invited Sally to complain to the name on the card. Sally was not a happy bunny!
Next morning all went smoothly, but the damage had been done. We left the hotel in high dudgeon (well a groaning Ford Econoline, with 315,000 miles on the clock) and continued our journey to Phoenix and the sun, where we duly arrived and were picked up by the wonderfully enthusiastic Sharlene, who took us to our trailer and invited us to join her for breakfast at one of her favourite places on Monday, which we are now looking forward to.
While we were at Days Inn we spied their Mission Statement/Promise to us:

Sally intends to take Days Inn to task about the difference between their Mission Statement and reality - good luck Sally. Days Inn are apparently franchises, so she is going to complain to the Corporate company and copy the letter to the Days Inn where we stayed, as she feels that a letter of complaint to the manager of that particular Days Inn would not be effective. We have often stayed at a Days Inn and always had good service for a reasonable price.